Thank you for shopping at Lenah Studio!
We are committed to providing you with a seamless and satisfactory shopping experience. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.
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Order Processing
- Once the order has been placed on our website, the article will be realised and processed within 1-2 weeks. This is because each piece is made according to the orders received to avoid waste and unsold stock.
- Please ensure that you provide accurate and complete shipping information to avoid any delays or delivery issues.
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Shipping Methods
- We offer standard shipping with Poste Italiane for all orders within the specified delivery zones. Standard shippings are 8,50€.
- The estimated delivery time will depend on your location and the shipping method chosen during checkout.
- You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
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Shipping Costs:
- The shipping costs will be calculated based on the destination.
- We may offer free shipping promotions from time to time, which will be clearly indicated on our website.
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International Shipping:
- International shipping are 20,00€.
- For now, we offer shipping to countries within the European Union.
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Lost or Damaged Packages:
- In the rare event that your package is lost or damaged during transit, please send an email here [email protected].
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Returns and Exchanges:
- For what concerns returns and exchanges, shipping costs are charged to the customer. The item must be shipped with no signs of wear and tear and no missing parts. Failure to return the item in full will result in no or partial refund.